Privacy Policy

1. Thank you for visiting our website The Restaurant Warehouse. We are committed to protecting and respecting your privacy.

This Privacy Notice explains and describes how and when we, The Restaurant Warehouse (Pty)Ltd(Registration No. 2018/279143/07), located at 8 Electron Avenue , Linbro Business Park, Sandton, Gauteng, 2090 collects, uses, and shares your personal information This Notice applies to all visitors who browse our website; and customers who have ordered goods from our online store. If you have questions about this Privacy Notice , please send an email to support@therestaurantwarehouse.co.za

2. What Personal Information we collect

• Contact Information such as full company name, contact persons, e-mail address, phone numbers
• Account and payment information such as bank account details, VAT and Income tax reference numbers, invoices and records, SWIFT and IBAN details;
• Identifiers such as company registration number and physical address
• Website: IP address and other technical information about your computer and website usage, the content you view and search queries you submit.

If You do not provide us with personal information requested from you via the website, we may not be able to sell any Goods or provide any services to You.

3. How We Collect Personal Information

• We collect information from You when:
  • You register as a customer on the Website
  • You engage with us, such as through emails, complaints or queries;
  • You interact with our support, sales and account management teams
• We automatically collect internet usage information on our server logs from your browser, such as your IP address, browsing habits, click patterns, version of software installed, system type, plug-ins, language settings, cookie preferences, search engine keywords, the content and pages that you access on the website, and the dates and times that you visit the website, and time spent on sites and pages within the website

4. What We Use Your Personal Information For

• At the outset we would like to give you the comfort that you will always own Your Personal Information and that we do not sell Your Personal Information to anyone, for any reason, at any time.
• We use your personal information to –
  • manage our relationship with you including registering you as a customer, verifying information, fulfilling orders, sending invoices, processing payments, and processing returns
  • provide support and improve our Goods and service ;
  • send you information about Goods that We think you may be interested in (unless you have opted out of receiving such information);
  • comply with any laws which requires us to collect the information; and to comply with demands or requests made by Regulators and Law Enforcement Authorities;
  • monitor and analyse trends, usage and activities in connection with our products;
• conduct internal audits and investigations.

5. Who We Share the Personal Information With

• We may share Your Personal Information with –
  • third-party service providers who provide services to us, including providing information technology systems, payment processing, order fulfilment, product management, logistics and returns, debt collection, document and information storage services;
  • our professional advisors;
  • law enforcement, government officials, or other third parties as may be necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability;
  • third parties (such as a potential purchaser and its professional advisors) in the event of any reorganisation, merger, divestiture, acquisition, consolidation, restructure, sale, joint venture, or other disposition of any or all of our assets.

6. Personal Information of Children

We do not intentionally collect Personal Information from anyone under the age of 18 years.

7. Transfer of Personal Information to Other Countries?

• We may transfer certain Personal Information across geographical borders to service providers for the purposes set out in 1.1 above.
• Where we transfer Your Personal Information outside of South Africa, We ensure that We comply with the relevant sections of Protection of Personal Information Act No.4 of 2013.

8. How Long Do We Keep Your Personal Information?

• We will keep your Personal Information as long as is necessary to achieve the purpose for which it was collected or subsequently processed.
• Personal Information may be held for longer periods where –
  • retention of the record is required or authorised by law;
  • We reasonably require the record for lawful purposes related to Our functions or activities;
  • retention of the record is required by a contract between You and Us; or
  • You have consented to the retention of the record.

9. How we keep your Personal Information Secure

• We secure the integrity and confidentiality of Personal Information in Our possession or under Our control by taking appropriate, reasonable technical and organisational measures to prevent loss of, damage to or unauthorised destruction of Personal Information; and unlawful access to or processing of Personal Information.
• In order to ensure such security, We have in place policies, controls and related processes, which are reviewed and updated on a regular basis.

10. Cookies

• We may place small text files called ‘cookies’ on Your device when You visit Our website. Cookies do not contain Personal Information, but they do contain a personal identifier allowing Us to associate Your Personal Information with a certain device.
• We use the following types of cookies on Our website:
  • Essential cookies which are crucial to a user’s experience of a website, enabling core features functions on Our website;
  • Performance cookies which track how You use a website during Your visit. This information is typically anonymous and aggregated and helps Us understand visitor usage patterns, identify and diagnose problems users may encounter, and make better decisions in improving the overall website experience;
  • Functionality cookies which are used to collect information about Your device and any settings you may configure on the Website you’re visiting (like language and time zone settings). With this information, websites can provide a customized, enhanced, or optimized content and services.
• Your web browser can be set to allow You to control whether you will accept or reject cookies, or to notify You each time a cookie is sent to Your browser. If Your browser is set to reject cookies, websites that are cookie-enabled will not recognize You when you return to the website, and some website functionality may be lost.

11. Your Rights

• You have the right to –
  • request a record of Your Personal Information. We may charge You a fee to provide such a record, but We will tell You how much this is beforehand. In certain circumstances, We cannot tell you what Personal Information We have about You. For example, to protect (a) the privacy of others; (b) confidential information of third parties; (c) the safety of others;
  • request correction of Your Personal Information if it is inaccurate, irrelevant, excessive, misleading or obtained unlawfully;
  • request  deletion of Your  Personal Information where there is no lawful basis to retain it;
  • withdraw consent previously given in respect of the processing of Your Personal Information. Withdrawal of consent may limit Our or a third party’s ability to carry out certain functions in respect of Our commercial relationship.
• We will comply with Your request unless We have a reasonable explanation why We cannot comply.
• If We cannot agree whether to correct or delete the Personal Information and if You ask Us to, We will indicate on the Personal Information register that a correction was requested but was not made.
• If changes to the Personal Information impact any earlier decisions that impact You, if reasonably practicable, We will inform all persons to whom the Personal Information has been disclosed of those steps.
• We will notify You of the action taken by Us because of Your
• All requests can be made via email at support@therestaurantwarehouse.co.za

12. Right to withdraw consent

• If the processing of Your Personal Information is based on your consent, You can withdraw such consent at any time, by sending  an email to support@therestaurantwarehouse.co.za
• Once have withdrawn your consent, we will not process Your Personal Information for the purpose You originally agreed to, unless We have another lawful basis for doing so.

13. Direct Marketing

When you register on the Website you may choose whether to receive direct marketing communications from us or opt out from any direct marketing.

14. How to lodge a complaint with the Information Regulator

You can make a complaint about this Privacy Notice or any of Our Personal Information Processing activities with the Information Regulator. Its details are available on its website at www.justice.gov.za